Last Updated: 01/10/2018

Sovereign Way Cleaners Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sovereignwaycleaners.co.uk (the “Site”) and use our cleaning services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following types of personal data about you:

• Identity Data: Name, title, date of birth, and gender.

• Contact Data: Address, email address, and phone number.

• Financial Data: Payment information (processed through secure payment gateways).

• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

• Technical Data: IP address, browser type, time zone setting, and other technology on the devices you use to access this website.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, operate, and maintain our website and services.

• To process and manage your bookings and payments.

• To communicate with you, including responding to your inquiries and providing customer support.

• To send you marketing communications and newsletters, where you have opted to receive them.

• To improve our website, products, and services based on your feedback and usage.

• To comply with legal obligations and protect our rights.

3. Legal Basis for Processing Your Information

We rely on the following legal bases to process your personal data:

• Consent: Where you have given us clear consent for us to process your personal data for a specific purpose.

• Contract: Where we need to perform a contract we are about to enter into or have entered into with you.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, IT services, and customer support.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

• Legal Requirements: When we believe in good faith that disclosure is necessary to comply with applicable laws or regulations.