Last Updated: 01/10/2024

Welcome to Sovereign Way Cleaners Ltd. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms and Conditions carefully. If you do not agree with these terms, you must not use our services.

1. Definitions

• "Company" refers to Sovereign Way Cleaners Ltd, registered in the UK.

• "Client" refers to the individual or entity that engages the Company for cleaning services.

• "Services" refers to the cleaning services provided by the Company.

2. Services Provided

The Company offers a variety of cleaning services, including but not limited to:

• Domestic cleaning

• Commercial cleaning

• Deep cleaning

• End of tenancy cleaning

• Care homes and hospitals cleaning

• Carpet cleaning

3. Booking and Payment

• All bookings must be made through our website or by contacting our office directly.

• Payments must be made in full before or upon completion of the services, unless otherwise agreed.

• Accepted payment methods include credit/debit card, bank transfer, cheque, and/or cash.

4. Cancellation Policy

• Clients may cancel or reschedule their appointment by providing at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

5. Service Guarantee

• We strive for complete customer satisfaction. If the Client is not satisfied with the services provided, they must notify us within [insert number of hours, e.g., 24 hours] of the service completion for us to address the issue.

6. Liability

• The Company is insured against public liability. However, we cannot be held liable for any indirect or consequential loss, damage, or injury arising from the provision of our services.

• The Client is responsible for ensuring that their property is suitable for cleaning and that all fragile or valuable items are secured.